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| Feedback from one of our valued customers:
"Your sales rep Laurie deserves much praise! My camera needed service and she was very helpful in providing me with the details I needed to obtain service under Sealife's warranty program. "
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Return, Exchange & Service Information
Please review these important guidelines prior to returning or exchanging items.
Return Policy
If for any reason you are not happy with your purchase, you may send it back unused in its original packaging within sixty (60) days of purchase. Returns submitted 60 days after purchase are subject to a flat 20% restocking fee. No refunds will be given for products that can't be sold as new.
Please note that all returns require a Return Authorization number; without this number, returns will be refused.
To obtain an RA number, call the Performancegear.com Customer Service department in Chicago, Illinois, at 888-571-4327 during our operating hours, 9:30 AM to 4:30 PM Central Time, Monday through Friday. Returned items must be received by us within 30 business days of issuing the RA. After 30 business days an RA expires, and additional RAs will not be issued.
The following information is required when an RA is requested:
1. Order date or order number (from sales receipt or e-mail confirmation)
2. Date product was received by customer
3. Number of items to be returned
4. Product description, model, and part number
5. Reason for return
6. Action requested
7. Contact name, telephone number, and e-mail address
Shipping costs on all returned products shall be paid by the customer unless the return is a result of our error.
To prevent shipping damage, returns must be packed securely in the original box and with all paperwork. Be sure to include a copy of the original sales receipt or e-mail confirmation with your RA number written on it and also mark the shipping box with the RA number. Mail packages to:
Performancegear.com
c/o The Argus Internet Company
Attn: Customer Service Returns
10142 S. Bell Ave.
Chicago, IL 60643
For your protection, consider using UPS, FedEx or Insured U.S.P.S. Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow at least 14 business days from the day you ship your package for your return to be credited to your credit card account.
Exchange Policy
Exchanges for unused merchandise will only be made within sixty (60) days from date of purchase. We will not accept exchanges after sixty days or for used product. You will be responsible for all shipping costs involved in exchanging goods unless the exchange is a result of our error.
Exchanges are limited to stock on hand. A $4.75 shipping fee will be assessed for all exchanges.
All exchanges must be packed securely in the original box with all paperwork to prevent shipping damage. Be sure to include a copy of the original sales receipt or e-mail confirmation and a note with:
1. Your Full Name
2. Order date or order number
3. Current Shipping Address
4. E-mail address
5. Daytime telephone number
6. List the item numbers you would like in exchange.
7. Permission to charge the $4.75 exchange fee and any charge or credit and difference in price to the card used in the original transaction. Otherwise, please include a new credit card number in your name with expiration date and billing address for the card.
Ship packages to:
Performancegear.com
c/o The Argus Internet Company
Attn: Customer Service Exchanges
10142 S. Bell Ave.
Chicago, IL 60643
For your protection, consider using UPS, FedEx or Insured U.S.P.S. Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow 7 to 14 business days from the day you ship your package for your exchange to be made.
Damaged Items
If your order arrives damaged in any way, please save all packing materials and call us immediately. We must be notified within 7 business days of receipt. We are not responsible for items reported beyond this time frame. We will do everything within reason to make our customers happy and will go out of our way to assist you in a prompt and efficient manner.
SeaLife Camera Service and Repair
If you are experiencing any problems with your SeaLife camera or accessory, please first review the Trouble Shooting Guide located in the product instruction manual.
If you are unable to trouble shoot the problem, please call SeaLife to obtain a return authorization number. Once you have a return authorization number, ship the camera and underwater housing, freight prepaid, to the address provided below. Please remember to insure your shipment in the event of loss or damage during transit.
Include the following materials with your shipment:
1. Letter describing what you feel is not functioning properly. It may also be helpful if you include a sample photo print or electronic image, but please understand that SeaLife can not be liable for any lost or damaged photos/images that you send.
2. Your return address (No PO Box) and daytime phone number. Please also mark the outside of the shipping carton with your return address.
3. A copy of your original purchase receipt.
Please allow about 2 to 3 weeks turnaround time for processing and repairs. Let SeaLife know if you require any rush service and they pledge to do their best to accommodate your needs. After service is complete, SeaLife will return your product via UPS Ground shipping service.
You will be notified in advance of any repair charges for the service being performed that is not covered under warranty. Please refer to your product instruction manual for more information about the SeaLife product Limited Warranty.
The USA Service Center is open M - F, 8:30 am to 5:00 pm (EST). You may contact the service center at (856) 866-9192 or email service@sealife-cameras.com
Sealife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057
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